…However, I’m concerned they might not, because so far their support for these high-end phones in the US is simply terrible: No local service (except for NYC and Chicago, at their flagship stores there), long waits while customers ship off their broken phones to service center and often wait a month or more to get it back, a clunky and risky firmware update process, and much more.

Fortunately, Nokia’s started talking publicly with its customers about its many US service problems. If these issues concern you and your colleagues (and they should concern any current or would-be US Nokia user), I recommend joining the current conversation at http://conversations.nokia.com.

I’ve posted an update of that conversation so far, with links to all the relevant posts on Nokia’s blog and elsewhere:

http://urltea.com/37r2

And here’s my own video overview of the service issues and what progress Nokia has made so far:

http://seesmic.com/v/JzrmBidZ7d

Best,

- Amy Gahran

…However, I’m concerned they might not, because so far their support for these high-end phones in the US is simply terrible: No local service (except for NYC and Chicago, at their flagship stores there), long waits while customers ship off their broken phones to service center and often wait a month or more to get it back, a clunky and risky firmware update process, and much more.

Fortunately, Nokia’s started talking publicly with its customers about its many US service problems. If these issues concern you and your colleagues (and they should concern any current or would-be US Nokia user), I recommend joining the current conversation at http://conversations.nokia.com.

I’ve posted an update of that conversation so far, with links to all the relevant posts on Nokia’s blog and elsewhere:

http://urltea.com/37r2

And here’s my own video overview of the service issues and what progress Nokia has made so far:

http://seesmic.com/v/JzrmBidZ7d

Best,

- Amy Gahran